Tracking number
All shipments are sent with a tracking number and are sent with the Swiss Post. As soon as the order has been sent, you will receive a notification with the tracking number. You can check the shipment status via:

www.post.ch/en
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Customs duties and fees for deliveries abroad
For deliveries abroad, customs duties, taxes and fees may apply that are not included in the displayed total price and that are to be paid in full by the buyer. Bold Rady will not pay for these.

Damaged package

Bold Rady assumes no liability for packages that have been damaged in transit. Such a case must be reported as a damage claim within 3 working days at the nearest post office with the tracking number available.
 

Stolen or lost packages
Bold Rady assumes no liability for stolen or lost packages. If a package is lost in transit, a claim must also be submitted at the post office using the tracking number. If a package has been declared as “delivered”, no loss can be claimed.

Bold Rady is not liable for undeliverable or late delivery of goods due to incorrect delivery address information provided by the customer, absence of the recipient, or problems with customs clearance.

If you have any questions or need help, please contact Bold Rady using the contact form.